Refund Policy

This Refund Policy applies to purchases of Buyer Mode AI, sold by CareRequest AI Ltd.

1. 30-day money-back guarantee

If you are not satisfied with your purchase, you can request a full refund within 30 days of your order date. This applies to your first payment for a subscription and to any renewal payment reported to us within the same window.

2. How to request a refund

Refunds are processed by our payment provider and Merchant of Record, Paddle. To request one, visit paddle.net with the email address used at checkout, or email us at support@buyermode.ai and we will arrange it with Paddle on your behalf.

3. Cancellations

You can cancel a subscription at any time from your account billing page or the Paddle customer portal. Cancellation stops future renewals; your Pro access continues until the end of the period you have already paid for.

4. Statutory rights

Nothing in this policy limits any statutory right of withdrawal or consumer protection right available to you under the law of your country. Paddle's own refund policy also applies to every order.